Close To My Heart products are shipped from the United States to Australia via Landmark Global or FedEx Corporation. Orders ship from the Close To My Heart, Inc. warehouse in Pleasant Grove, Utah, USA. For customs purposes, the Consignor (sender) of your order is Close To My Heart, Inc., the parent company of Close To My Heart Australasia Pty Ltd.
Standard in-house turnaround time for most orders is 2 to 6 working days from the time the order arrives at Close To My Heart. Shipping charges are as follows:
Retail subtotal less than $165
$16.00 per shipping address
Retail subtotal between $165–$604.99
$34.50 per shipping address
Greater than $605
$52.00 per shipping address
Please note that shipping is always based on the full retail value of the item, even when the item is purchased at a discount.
*These rates reflect a temporary rate increase from our shipping vendor to cover increased international shipping costs during the COVID-19 pandemic.
Tracking information will be sent to you from FedEx or Landmark, typically within 24 hours of your order being shipped.